AI agent
An AI agent is software that uses a language model to take actions, such as processing a return, updating stock and emailing the customer.
What it means in practice
A chatbot answers a question about shipping, while an agent completes the steps behind it by calling the tools and systems the business already uses.
Agents need spending limits, approval gates, rollback and audit logs, so Marshall Tech builds those in from the first version.
Where this shows up in our work
We apply AI agent across these services when we build for Australian businesses.
See our services- AI Delivery
- Workflow Overhauls
- Custom Software
See it in practice
- MCP Explained: What Model Context Protocol Means for Your Business
- Nick Hugh
- Data Hygiene Guide: Getting Your Data AI-Ready
- UNDR CTRL: simplifying the platform and bringing it in-house
- SportsBlock: custom platform build and AI integration
- Adapt Health: fractional CTO and AI integration
- On Model Context Protocol adoption
- AI Agents Explained: What Australian Businesses Need to Know in 2026
- AI guardrails
- Citizen developer
- Fractional CTO
- Model Context Protocol (MCP)
Ready to speak with our team?
Tell us what you want to fix and we will show you where this fits.
Book a call now