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“Calling everything AI automation is a tell. AI systems handle language, judgment, and unstructured data. Workflow automation handles rules and deterministic handoffs. Good operators keep them separate, then staff the right engineer for each.”
On why AI and workflow automation are different technologies
Nick Hugh
Founder, Principal AI Engineer & Fractional CTO, Marshall Tech
Nick Hugh, Principal AI Engineer & Fractional CTO at Marshall Tech, Sydney
Last updated:
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