Marshall Tech
workflows and automationAutomation ROIWorkflow AutomationBusiness Case

The biggest mistake with automation is treating it as a technology decision. It's a financial decision. Hours saved times hourly cost minus automation cost equals monthly net value. If the payback is beyond 6 months, re-scope.

On calculating automation ROI

Nick Hugh

Founder, AI Expert & Fractional CTO, Marshall Tech

Nick Hugh, AI Expert & Fractional CTO at Marshall Tech, Sydney

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Insight

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Automation ROI is calculated by comparing the cost of automation (build + maintain) against the value of time saved, errors eliminated, and throughput gained. A well-scoped automation project typically pays for itself in 2–4 months. The key is targeting processes that are high-volume, rule-based, and currently handled by expensive human time.

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Marshall Tech builds custom workflows, APIs, and automation for Australian businesses with manual handoffs, broken connectors, or duplicated data. We map the process, design the integration layer, and ship monitored automation that reduces admin load, improves reliability, and removes vendor lock-in from critical operations.

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Glossary

Automation ROI

Automation ROI measures the return on investment from workflow automation projects. Calculated by comparing time/cost savings against implementation costs, it typically considers labour hours saved, error reduction, and speed improvements.

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Expert

Nick Hugh

Nick Hugh, AI Expert & Fractional CTO at Marshall Tech, Sydney

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Case study

UNDR CTRL: Simplifying the Platform & Bringing It In-House

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