Build vs buy automation workflows: a decision matrix

The problem with “build vs buy”

Most teams decide based on tooling preference. A better approach is to decide based on operational risk and time-to-value.

The three options

  • Buy: use an automation platform for standard integrations
  • Hybrid: platform + small custom services for unique logic
  • Build: fully custom workflow engine

Decision matrix

OptionCostRiskImpactBest forNotes
BuyLow–MediumMediumHighFast winsGreat speed; add monitoring and governance
HybridMediumLow–MediumHighComplex logicBalances speed with control
BuildMedium–HighLowHighUnique workflowsMore build effort, more long-term leverage

What to do next

Start with one workflow, ship it, and measure failures and manual interventions. That data tells you whether the platform is “enough” or you need deeper control.

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